1. Right of cancellation and returns, refunds policy
As our valued customer you have the unconditional right to cancel your contract within 14 days of delivery, without being obliged to state any reasons. To comply with this time limit, all you need to do is to either return the goods bought online or send a return request within the 14-day period by e-mail.
Our customer service team is available Mon – Fri from 8.30am to 5.30pm (except public holidays).
If you return goods bought online, the purchasing contract is canceled and you will be refunded once the delivered goods have been returned. Should the goods show signs of use or damage on return, we reserve the right to appropriate compensation we must request that you to return goods at your own cost. For the return address please contact our customer services for further details.
If the goods arrive damaged, please contact Oxford Welding Supplies Ltd for a full refund/replacement. Faulty goods are fully-refundable, inclusive of delivery and return. Please inform our customer services within the first 24 hours of arrival, of faulty goods or goods damaged in transit.
Your statutory rights as a customer are not affected by any of these conditions.
2. Conclusion of the contract
Before submitting your order, of the ordering process the preview (“Preview”) offers you the chance to check all the details again (e.g. name, address, payment method, and items ordered) and make changes if necessary.
This offer is accepted and the contract thereby concluded by dispatching the goods you ordered.
The contract is therefore brought about when the goods you ordered are dispatched.
In certain cases, we may ask you for proof of identification and generally reserve the right not to enter into contract.
The details of your order are electronically stored. If you would like a printed copy, you can print out the “Order confirmation” which appears on your screen once you have submitted your order.
If you have provided us with your e-mail address then you will also receive all the relevant details of your order by e-mail, which you can then print out directly.
3. Dispatch & Delivery
Deliveries can only be made while stocks last. In the very rare case that goods are not deliverable, we reserve the right to accept an offer in part.
Delivery costs will be calculated on the resulting order value and charged only once.
Within the United Kingdom, we deliver to England, Scotland, Wales, and Northern Ireland. Internationally we ship to all of the countries listed on the chekout page on this website.
These international orders will be subject to a shipping surcharge, being calculated after payment. Oxford Welding Supplies Ltd will contact you within 24 hours of the order being placed to take payment of this surcharge.
After an order is shipped, which is usually completed within one – two working days of its receipt, it usually takes two – three working days for it to arrive. (These timescales do not apply to international orders.)
If goods are not received within 14 days, contact us direct and we will offer you alternative products to the same value or a full refund.(These timescales do not apply to international orders.)
Trade or wholesale orders are accepted on special terms, please contact us for details.
Oxford Welding Supplies Ltd denies any liability for any consequential loss caused by damaged or faulty items, delay in dispatch or delays by carriers. In the unlikely event of a delivery not arriving on time, any extra delivery charge will be refunded.
However we cannot accept any liability involving third party contractors.
Courier companies will attempt to delivery according to their policies.
4. Prices and delivery costs
Within the UK, all prices are inclusive of any applicable VAT and carriage, postage and packaging is calculated at checkout.
Should delivery be undertaken in several stages for technical or logistic reasons, we will of course only charge you once for delivery costs.
5. Reservation of ownership
All goods remain unqualified property of Oxford Welding Supplies Ltd until payment by way of cleared funds has been received in full.
6. Payment, coupons, due date, failure to pay
Payment via debit/credit card
Payment for goods is to be made by most main credit/debit card. Unfortunately, we cannot accept payment sent in the form of cash or cheques and are not responsible for loss.
Your credit or debit card will not be charged until your goods leave our warehouse.
In the case of possible returns the amount paid will be refunded.
Should your credit card have insufficient credit we reserve the right to invoice you for the costs incurred in making requests for payment.
When redeeming a coupon please consider the specific redemption conditions like minimum order quantity, validity etc. You can only redeem one coupon, one order or customer related discount per purchase. All coupons must be redeemed upon purchase; subsequent reimbursement or cash redemptions are not possible. A resale is also not allowed.
7. Identity of the contracting partner
Any contract entered into is concluded with Oxford Welding Supplies Ltd unless specifically stated otherwise.
Oxford Welding Supplies Ltd
Phone: 01993 882 832
Our customer service team are available Mon – Fri from 8.30am to 5.30pm and Sat 10am – 1pm (except public holidays).
8. Complaints Procedure
If you have any complaints please do not hesitate to contact us, we will be happy to sort out any problems.
Contact us with your complaint at firstname.lastname@example.org or telephone us 01993 882 832 or write to Oxford Welding Supplies Ltd at the above address.
The terms and conditions of this contract are in accordance with English law, excluding UN-commerce law, even when ordering from or delivering to a country other than United Kingdom.
All points of these terms and conditions remain valid, even if one of the above points is invalid.
We reserve the right to change these terms & conditions from time to time and recommend that you should look through them on a regular basis.